Patient Privacy Policy

Patient Privacy Policy

last updated November 7,  2024

1. Purpose:

This Patient Privacy Policy outlines how we collect, use, protect, and disclose your personal and health information. Our commitment is to maintain the privacy and confidentiality of your information in compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Scope:

This policy applies to all patients receiving services from our mobile phlebotomy business and covers all personal, medical, and financial information collected during the course of our services.

3. Information We Collect:

We may collect the following types of information:

(a) Personal Identification Information: Name, address, phone number, email address, date of birth, and identification numbers (e.g., driver’s license).

(b) Health Information: Lab orders, physician information, and other health-related information necessary for providing phlebotomy services.

(c ) Payment Information: Credit card details, billing addresses, and other payment-related information for processing fees.

(d) Appointment Details: Information related to your scheduled services, including dates, times, and locations.

4. How We Use Your Information

Your information is used solely for the purpose of providing mobile phlebotomy services and ensuring efficient and safe handling of your lab orders. Specifically, we use your information to:

(a) Schedule and confirm appointments.

(b) Verify your identity and match lab orders to your specimens.

(c ) Communicate with you regarding your appointment or any changes.

(d) Deliver specimens to the designated laboratory as per the physician’s order, DNA servic, and SneakPeek.

(e) Process payments for our services.

(f)  Respond to your questions, requests, or concerns.

5. Disclosure of Your Information

We do not sell or share your personal information with third parties except as described in this policy. Your information may be disclosed to:

(a) Healthcare Providers: Your physician or other healthcare providers involved in your care.

(b) Laboratories: To process your lab tests as ordered by your physician, DNA service requested, and SneakPeek.

(c ) Payment Processors: To handle payment transactions securely.

(d) Legal Authorities: If required by law, subpoena, or legal process, or if necessary to protect our rights, safety, or property.

6. Protecting Your Information:

We take the following measures to safeguard your personal and health information:

(a) Physical Security: Specimens and paperwork are handled with care to prevent unauthorized access.

(b) Electronic Security: Electronic records are stored on secure systems with encryption, access controls, and regular monitoring.

(c ) Employee Training: All staff are trained on privacy and confidentiality practices and are required to follow strict internal policies.

7. Patient Rights:

You have the following rights regarding your personal and health information:

(a) Right to Access: You can request a copy of your personal and health information that we maintain.

(b) Right to Amend: You can request corrections to any inaccurate or incomplete information.

(c ) Right to Restrict Use: You can request restrictions on certain uses or disclosures of your information.

(d) Right to Confidential Communications: You can request that we communicate with you in a specific way or at a specific location.

(e) Right to a Copy of This Policy: You can request a copy of this privacy policy at any time.

8. Data Retention:

We retain your information for as long as necessary to fulfill the purposes outlined in this policy and as required by law. After this period, your data will be securely deleted or destroyed.

9. Complaints:

If you believe your privacy rights have been violated, you may file a complaint with us at Phlebotomy Anywhere, 888-VEIN-LAB (888-834-6522) or Labs@phlebotomyanywhere.com or directly with the U.S. Department of Health and Human Services. Filing a complaint will not affect your access to services.

10. Policy Updates:

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

11. Contact Information

For questions, concerns, or requests related to your privacy, please contact us at:

Phone: 888-VEIN-LAB (888-834-6522) or

Email: Labs@phlebotomyanywhere.com